The ideas we explored then – around how consultants can balance deep client insight with structured problem-solving and external perspective – continue to resonate strongly in today’s complex, fast-moving environments.
In my current work at Mosaic FSI, consulting across financial services in the areas of operational excellence and governance, risk, and compliance, I’m constantly reminded of one core truth:
Our role is not to compete with that knowledge but to unlock, structure, and accelerate it – using the right problem framing, tools, and lessons from other contexts.
But it’s not just about models and frameworks. The real difference comes from building strong relationships – being emotionally intelligent, social, and engaging. When clients trust you, they open up. And when they open up, the real work begins.
The best outcomes come from blending:
For consultants, these ideas are more than academic – they’re fundamental.
For those in consulting, the ideas from this piece feel even more critical now than when we first published it.