By gamifying this sometimes complex area of customers in vulnerable circumstances, learners get the chance to play and learn. Accompanied by a detailed instruction booklet, there are a variety of ways the cards can be used with staff to expand their knowledge of drivers of vulnerability, what actions they can take and the impact their action have on customer outcomes.
We would be happy to send you a set of cards to use with your team at no cost. Get in contact with us to order your deck of cards and instruction manual.