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Perspective
Revving up: Navigating change in banking and financial services with Phil Doak
Banks and financial institutions are essential for driving economic growth.
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GRC
Conduct
Insights from FMA's Research on Fairness in Financial Services
The Financial Market Authority recently released a research paper, Understanding Fairness in Financial Services.
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GRC
Risk
ABA releases strategic review into Australia’s Consumer Data Right (CDR) regime
The Australian Banking Association ("ABA") recently released the findings of a strategic review undertaken by Accenture
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GRC
Compliance
FMA Financial Advice Provider Monitoring Insights Report
The FMA recently released their FAP Monitoring Report. We've summarised the report themes and provide recommendations.
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GRC
Governance
AI Governance Professional training – some Insights
AI Governance Professional (AIGP) course offered by the IAPP and brilliantly delivered by Caroline Carver from Mosaic...
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GRC
Conduct
Conduct Impacts on Funding and Delivery Decisions
Financial institutions across New Zealand are going through licensing for the Conduct of Financial Institutions (CoFI).
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GRC
Conduct
Enhancing Customer Trust through Effective Remediation
When it comes to business, trust is everything. Trust builds strong customer relationships, fosters brand loyalty and
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GRC
Conduct
The death of CoFI? But do principles ever die?
At the Financial Services Council conference last week, the National Party made a policy announcement stating that if
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GRC
Conduct
Mosaic Training Resources Playing Cards – Customers in Vulnerable Circumstances
Customers in Vulnerable Circumstances Playing Cards – a training resource for your business. Get your free set.
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GRC
Risk
APRA in the process of introducing a new prudential standard
APRA is in the process of introducing a new prudential standard (CPS 230) designed to strengthen the management of
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GRC
Risk
Risk creep - How risky behaviour spreads
I’ve done a couple of posts recently that highlight the importance of understanding behaviour and how critical it is to
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GRC
Risk
Non-financial risk will be the regulatory theme of the 2020s
As the understanding of and connection between risk management and behavioural science continues to evolve, it will be
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GRC
Risk
APRA Risk Culture survey results for Banks
In mid-November 2022, APRA released the results from their most recent Risk Culture survey. The survey was provided...
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GRC
Conduct
Looking for CoFI Guidance this Christmas? Watch The Castle – “It’s the vibe of the thing.”
With the FMA recently releasing its Conduct of Financial Institutions licensing materials, it was a timely reminder...
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GRC
Conduct
Customers in Vulnerable Circumstances and Privacy – Presentation to ICNZ
Mosaic joined the ICNZ Vulnerability Learning Group last Thursday to facilitate a discussion and share best practice
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GRC
Risk
Pursuing Business Vitality – Get your First Line Assurance sorted and soon!
Financial service businesses across New Zealand face new and unknown risks and, thus, new and untapped opportunities...
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GRC
Risk
Into the Unknown!
Risk management is based on the ability of the manager to identify, assess, and then mitigate risks. Most risk...
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GRC
Risk
Lessons from LEGO for Risk Management
Lego, the coloured plastic brick, needs no explanation – it has existed for more than 60 years, is in every...
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GRC
Conduct
Good conduct is good business
A UK think tank study in 2014 estimated that between 2010-2014, 25% of UK banks’ (ref. 1) pre-tax profits were...
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GRC
Conduct
Righting the Wrong – Customer Remediation
Remediation best practice and pitfalls are once again in the spotlight with the Commerce Commission’s consultation on...
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GRC
Risk
On being prepared: how BCPs have worked in lockdown
Despite the ever-present threat of pandemics, and a few trial runs (SARS, MERS and Ebola, for example), he said many...
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